Do you have a technical issue?
1. Research before using:
When you first get the hardware wallet, we highly recommend that you watch as many step by step tutorials as possible on how to configure and use the device. When choosing Youtube tutorials to watch check the date of publication as some may be outdated. Watch current tutorials to make sure the instructions given out are not out of date as technology can change rapidly.
You can check out our Frequently Asked Questions here
2. Do basic troubleshooting:
If you encounter a problem, first check that the leads are connected, your internet connection is working and that you're following instructions correctly. If this fails to correct the issue try a different computer and internet connection.
See a collection of useful links below.
3. If you have a question, it has been asked before:
Keep in mind that millions of people around the world use Ledger hardware wallets. It's highly likely that any problem and question that you may have, has been encountered/ asked before. If you go to the official hardware wallet Support page, questions sent to them are documented and their answers recorded. So check out the relevant Support pages. Quick links provided below. For Ledger Support Click here
Using the device
Ledger Nano X Support
Ledger Nano S Plus Support
Ledger Nano S Support
Ledger Live Support
|If you're using the Ledger hardware wallet after a long time
4. Technical support:
For detailed support and instances of hardware wallet malfunction we recommend that you contact the official Support team - Click here.
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