Do you have a technical issue?
1. Research before using:
When you first get the hardware wallet, we highly recommend that you watch as many step by step tutorials as possible on how to configure and use the device. When choosing Youtube tutorials to watch check the date of publication as some may be outdated. Watch current tutorials to make sure the instructions given out are not out of date as technology can change rapidly.
Ledger Nano S Plus click here; Ledger Nano X click here
You can check out our Frequently Asked Questions here
2. Do basic troubleshooting:
If you encounter a problem, first check that the leads are connected properly at both ends, your internet connection is working and that you're following instructions correctly. If this fails to correct the issue, try a different computer and internet connection.
See a collection of useful links below.
3. If you have a question, it has been asked before:
Keep in mind that over six million people around the world use Ledger hardware wallets. It's highly likely that any problem and question that you may have, has been encountered/ asked before. If you go to the official hardware wallet Support page, questions sent to them are documented and their answers recorded. So check out the relevant Support pages. Quick links provided below. For Ledger Support Click here
Ledger Support
Ledger Nano X Support
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Ledger Nano S Plus Support
Getting started |
Ledger Nano S Plus Frequently Asked Questions How to migrate crypto from a Ledger Nano S to a Nano S Plus |
Ledger Nano S Support
Ledger Live Support
Desktop |
If you're using the Ledger hardware wallet after a long time |
4. Technical support:
For detailed support and instances of hardware wallet malfunction we recommend that you contact the official Support team - Click here.
Check out our informative articles
5 things to know about your hardware wallet
How to configure a Ledger Nano S
Ledger Nano S - Troubleshooting
Have a look at these
Announcement of the Ledger Nano X release
Announcement of Ledger Nano X release
Shop Ledger Nano X and Ledger Nano S Plus hardware wallets