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CWA Frequently Asked Questions


Why Ledger hardware wallets?

1. Proven over time

There are a multitude of hardware wallets available on the market. However less than a handful of them have global brand recognition. Ledger having launched in 2014 is arguably the world's leading hardware wallet brand having sold several million hardware wallets globally to date.

2. High level of security

Not all hardware wallets are made the same. Ledger Wallets are the only hardware wallets in the market to have a recognised security certification with multiple layers of security offered across all devices. 

Read more about Ledgers' security here: 

Why choose Ledger Wallets?  

Ledger Nano X Wins Prestigious Security Award

3. Coins supported

The various types of hardware wallets differ in the coins supported. Some hardware wallets in the market only support a handful of coins. Ledger hardware wallets support over a 1500 cryptocurrencies (through Ledger Live and other open source apps).

Which Ledger wallet is best for me?

There are two Ledger devices available. The Nano X and Nano S Plus. The Nano S has been phased out. The Nano X and Nano S Plus are state of the art hardware wallets with the Nano X offering Bluetooth connectivity for mobile smartphones. 

The following are the main considerations in deciding which Ledger hardware wallet best suit your needs:

Ledger Nano X

Ledger Nano S Plus

Storage Capacity

2.0 MB 1.5 MB

Number of apps

Up to a 100 Up to a 100

Number of coins supported

1500 + 1500 +

Bluetooth

Yes No

Battery

Yes No

Ledger Live on desktop

via USB (in box) via USB (in box)

Ledger Live on smartphone

via Bluetooth via OTG cable (to be purchased separately)

Desktop requirements

64 bit desktop computer Windows (8.1 and above)

macOS (10.10 and above)

Linux excluding ARM processors.

Not compatible with Chromebook.

64 bit desktop computer Windows (8.1 and above)

macOS (10.14)

Linux Ubuntu (16.10) excluding ARM processors. 

Not compatible with Chromebook.

Smartphone requirements

iOS 13+ and Android 7+

(connects via Bluetooth)

iOS 13+ and Android 8.1+

(requires OTG kit to be purchased separately)

Cable type

USB-A to USB-C USB-A to USB-C

Screen

128 x 64 pixels 128 x 64 pixels

Dimensions

72 x 18.6 x 11.75 62.39 x 17.40 x 8.24mm

Ledger Nano X FAQ    Ledger Nano S FAQ

What is Ledger Live? 

Are you an Authorised Ledger retailer?

We are official Ledger Partners and have been Authorised Ledger retailers since 2017. We are an Australian family owned company that specialises in Ledger hardware wallets. You will find our name listed as an Australian reseller on the Ledger website.

All stock is purchased directly from the manufacturer in France and sold directly to the customer. 

We are an online retailer based in Sydney, Australia.

How long will it take for my order to be delivered?

All orders made prior to 6.30 pm AEDT will be shipped the next business day.

If the product is a 'Pre-Order' and we are awaiting stock to be delivered to us, the website will be updated with an estimated time of shipment. If this time is not achievable we will notify you and keep you informed every step of the way.

If you would like to get an estimate of delivery time from our door to yours, please visit the Australia Post delivery calculator page. Under 'TO' enter your postcode, and under 'FROM' enter postcode 2000 (Sydney Metro). This will provide you with the best estimate of shipping time. This page also has a tab for calculating delivery times to New Zealand.

Read our Shipping Policy here

How do hardware wallet scams work?

Did you know that Ledger Wallets have been running a Bug Bounty program since 2014? Ledger awards cash prizes to anyone who can find a security related bugs in their products. The result of this is a seriously safe hardware wallet.

Ledger wallets are the only wallets to have a security certification. In 2019 Ledger was honoured with the CES Innovation Honoree Award for their state of the art hardware wallet Ledger Nano X in the cybersecurity and personal safety category.

So how do hardware wallet scams work? There are a few ways:

1. If you purchase a hardware wallet from an unauthorised scrupulous reseller, they can pre-configure the device with a pin code and generate a 24 word Recovery Phrase. They will then send the pin code in a 'scratch out' type card with the 24 words. This would mean that someone else has access to the pin code and 24 words which gives them access to that crypto account. Remember the crypto is not in your Ledger, it's on the Blockchain. So they don't need the hardware wallet to access the crypto if they have access to your private account Recovery Phrase.

2. There are many fake Ledger Live applications out there. If you download and install one of these, typically they will ask you for the 24 word Recovery Phrase. Then when you transfer funds to the wallet they will disappear. Always download the original Ledger Live app from the Ledger France website or follow the link on our site to Ledger France website.

3. Fake Ledger websites, emails, Ledger Live apps that ask for your pin code and 24 word Recovery Phrase. You will never get an email from Ledger or Crypto Wallets Australia asking for your pin code and 24 words. Never part with this information for any reason.

What are the key things I need know when using a hardware wallet?

Pin Code and Recovery Phrase

When the device is first set up, it will require the customer to generate a unique Pin Code. In addition, the wallet will generate a unique combination of 24 words which will be the wallet Recovery Phrase. These two need to be kept secure as they provide access to your crypto account.

If the Pin Code and Recovery Phrase are lost or incorrectly written down, the customer will no longer be able to access the wallet and therefore the account. Or if someone else has access to these two pieces of information, they can access your account regardless of whether they have your hardware wallet or not. It is therefore best to do the set up and configuration of the device yourself.

Ledger Live download

Ledger Live is the user interface app for Ledger Nano X, Ledger Nano S Plus and Ledger Nano S. Use the hardware wallets paired with Ledger Live on the desktop or smartphone. There are many fake Ledger Live apps on the market on iTunes and Chrome. Download only from the Ledger manufacture's website or follow our download links for ease of mind.

Download Ledger Live here

What happens if I lose my Ledger hardware wallet or it gets damaged?

As long as you have the Pin Code and Recovery Phrase all is well. You can simply purchase another hardware wallet and reinstate your crypto account. 

Read this article for more info about hardware wallets: 5 things to know about crypto hardware wallets

Where can I find further information on Ledger products?

We have a wealth of information on Ledger products on our website. Have a look at the main menu tabs on INFO, GUIDES and NEWS for focus articles on Ledger products. Also check out the SUPPORT page for more detailed information.

For wallet information, read the product pages:

Ledger Nano X

Ledger Nano S Plus

How do I set up my Ledger?

Ledger Nano X set up

Ledger Nano S set up

Where can I find more resources on using the Ledger?

Check out our Support page for more resources