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CWA Frequently Asked Questions

How do I decide on which hardware wallet to get?

There are a multitude of hardware wallets in the market. However only a couple of them have global brand recognition. Ledger Wallets are the only hardware wallets in the market to have a security certification, with multiple layers of security offered across all products. 

The various devices differ in the coins supported and storage capacity offered. Some hardware wallets in the market only support a handful of coins. Ledger hardware wallets support over a 1000 cryptocurrencies.

Capacity of the wallets also vary greatly. Ensure that the capacity of the device suits your requirements. 

What's the difference between the Nano S and Nano X?

Both devices are paired with the Ledger Live user interface on the desktop or smartphone. Set up your device and manage your crypto with Ledger Live. The main differences between the two devices are:

  • Ledger Nano X is Bluetooth enabled and can connect to your smartphone without the need for cables
  • Ledger Nano S can hold approximately 4 - 5 crypto apps (For eg. Bitcoin Wallet, Ethereum Wallet) whilst the Nano X can accommodate up to a 100 apps depending on the size of the app. However, it's worthwhile noting that you can delete and re-install apps at any time - it will not affect your crypto transaction certificates saved within the individual apps.
  • The Ledger Nano X has two modes of connection (USB and Bluetooth), whilst the Ledger Nano S requires a USB connection
  • The certified secure chip used in the Ledger Nano X is the same chip used in credit cards and passports.

Are you an Authorised retailer for Ledger?

We are Official Ledger Partners and have been Authorised retailers for Ledger since 2017. We specialise in Ledger hardware wallets. All stock is purchased directly from the manufacturer and is sold in brand new condition.

How long will it take for the order to get to me?

All orders made prior to 6.30 pm AEDT will be shipped the next business day.

If the product is a 'Pre-Order' and we are awaiting stock to be delivered to us, the website will be updated with an estimated time of shipment. If this time is not achieved, we will notify you and keep you informed every step of the way.

If you would like to get an estimate of delivery time from our door to yours, please visit the Australia Post delivery calculator page. Under 'TO' enter your postcode, and under 'FROM' enter postcode 2000 (Sydney Metro). This will provide you with the best estimate of shipping time. This page also has a tab for calculating delivery times to New Zealand.

Read our Shipping Policy here

Where can I find out more information on Ledger products?

We have a wealth of information on Ledger products on our website. Have a look at the main menu tabs on INFO, GUIDES and NEWS for focus articles on Ledger products. Also check out the SUPPORT page for more detailed information.

Recommended reading:

Why choose Ledger Wallets?   Ledger Nano X FAQ    Ledger Nano S FAQ

What is Ledger Live?    Ledger Nano X Wins Prestigious Security Award

Where are you based?

We are an online retailer based in Sydney, Australia

How do I set up my Ledger?

Ledger Nano X set up

Ledger Nano S set up

Can you point me to further resources on using the Ledger?

Check out our Support page for more resources